We generally recommend lessons for children aged 4 and above.

For children under 6 years old, we recommend private lessons.

At this age, children often need additional support with chairlifts, moving around the resort, taking breaks, and staying safe in an open ski area. A private lesson allows the instructor to focus entirely on your child, creating a safer and more enjoyable learning experience.

If you're unsure whether your child is ready, feel free to contact us before booking.

There's no single right answer. The best choice is the one that suits you.

Skiing is generally easier to get started with and is a great option for families or anyone who wants to enjoy a relaxed day on the mountain. Snowboarding usually takes a little more patience at first, but once you learn the basics, it offers a unique and rewarding riding experience.

Not sure which one to choose? No worries. Before you book, simply tell us your age, previous sports experience, and travel plans. We'll help you find the perfect Snow Day.

There's no single right answer. The best choice is the one that suits you.

Skiing is generally easier to get started with and is a great option for families or anyone who wants to enjoy a relaxed day on the mountain. Snowboarding usually takes a little more patience at first, but once you learn the basics, it offers a unique and rewarding riding experience.

Not sure which one to choose? No worries. Before you book, simply tell us your age, previous sports experience, and travel plans. We'll help you find the perfect Snow Day.

Absolutely! If their skill levels are similar, parents and children can enjoy the lesson together. If their abilities or learning goals are quite different, we'll recommend separate lessons so everyone can learn at the right pace and have the best experience.

To ensure a safe and high quality learning experience, one instructor can teach up to 4 guests. For groups larger than four, we can arrange additional instructors.

Please arrive at the meeting point 10 to 15 minutes early.

Lessons may be adjusted depending on weather and snow conditions.

Late arrivals will still count toward the scheduled lesson time.

If conditions are unsafe for teaching, we'll help arrange a reschedule or another suitable option.

The meeting point varies by ski resort. Once your lesson is confirmed, we'll send you the exact location, photos, and meeting instructions to help you find your instructor easily.

Simply submit the booking form. We'll confirm your lesson details, preferred date, and payment method. Your booking is confirmed once the deposit has been received.

A. After receiving your booking confirmation email, please pay a 30% deposit by the specified deadline to secure your reservation. The remaining balance is due by the day before your lesson.

We currently accept bank transfer, LINE Pay, and WeChat Pay. Payment details will be included in your booking confirmation email.

Cancellations made 60 days or more before the lesson will receive a full refund of the deposit.

Cancellations made 30 to 59 days before the lesson will receive a 50% refund of the deposit.

The deposit is non-refundable within 30 days of the lesson.

If you are unable to attend due to illness or an accident, you may request a deposit refund by providing a valid medical certificate.

If you are unable to continue the lesson due to illness after it has started, you may receive a 70% refund of the unused lesson fee upon presentation of a valid medical certificate.

Lessons will proceed as scheduled when the ski resort is operating normally. If weather or snow conditions affect the quality or safety of instruction, the instructor may adjust the lesson plan or discuss moving the lesson to another ski resort.

Yes. If you would like to reschedule your lesson, please contact us as early as possible. Changes are subject to instructor availability and ski resort conditions, and we cannot guarantee your preferred date.

Every resort offers a different experience. Some are ideal for families or beginners, while others are known for large terrain, terrain parks, natural features, great dining, or ski-in/ski-out access.

If you're not sure which resort is right for you, simply complete our booking or enquiry form. Based on your skiing experience, travel plans, and group, we'll recommend the resort that best matches your perfect Snow Day.

The meeting point varies by ski resort. Once your lesson is confirmed, we'll send you the exact location, photos, and meeting instructions to help you find your instructor easily.

You're welcome to bring your own equipment or rent everything at the resort or a nearby rental shop. If you're not sure where to rent, we'll be happy to recommend a suitable rental shop and the equipment you'll need.

Ski or snowboard equipment, boots, ski poles (for skiing), outerwear, and helmets can be brought with you or rented at the resort.

We recommend bringing your own base layers, ski socks, waterproof gloves, goggles, sunscreen, and protective gear such as knee pads, hip pads, and elbow pads for a more comfortable and safer experience.

If you're not sure what to bring, we'll send you a recommended packing and equipment list after your booking is confirmed.

We recommend dressing in layers so you can stay warm and adjust to changing weather conditions.

Base layer (thermal top and bottoms)

Mid layer (fleece or down jacket)

Waterproof ski jacket and pants

Ski socks

Waterproof gloves

If you don't have ski clothing, you can rent it at the resort.

Lessons may be adjusted according to weather and snow conditions. As long as the resort is operating normally, lessons will proceed as scheduled.

If weather or snow conditions make instruction unsuitable, we may adjust the lesson plan, recommend a different resort, or help you reschedule your lesson.

Please arrive at the meeting point 10 to 15 minutes early.

If you arrive late, your lesson will still end at the scheduled time, and the time you are late will count toward your lesson duration.

If you expect to be late, please contact your instructor as soon as possible.

Snow Yo is covered by Public Liability Insurance, providing liability coverage during your lesson for added peace of mind.

Please note that this insurance does not include travel insurance, personal accident insurance, or medical coverage. We strongly recommend purchasing your own insurance before your trip for comprehensive protection.